Parties
Events

FAQS

featured4

RULES

Listed below are The Play Destination rules:

  • Adult supervision of children is required at all times.
  • No shoes allowed.
  • Socks required at all times.
  • Please no sick children/adults allowed. Out of respect for others, if you or your children are sick please come back when both of you are healthy. In order to maintain a healthy play place, we reserve the right to ask anybody that is visibly sick to leave.
  • No rough housing, dangerous play or inappropriate behavior from children AND parents
  • Dress code: Children must be in clean, dry clothes. Diapers on babies and toddlers must be covered.
  • Please change diapers only on the changing stations located in the restrooms.
  • Food and drinks must stay in the designated eating area.
  • No Peanuts or Nuts of any kind or anything which contains them allowed within the premises for allergy reason (peanut-butter sandwiches included)
  • No cakes, gifts/gift opening, party favors or other party décor allowed during general play times, unless otherwise stated.
  • For children’s safety – gum chewing is NOT allowed.
  • The Play Destination and its staff are not responsible for accident or injury that may occur on the premises
  • Required forms
    – Waivers must be signed during your first visit and updated if necessary in the future before children can play.
    – Party rental agreement must be signed when booking parties

Q & A

What Is the Appropriate Age for Children to Play at the Playground?

We cater to children 6 years old and younger. We specifically cater only to younger kids to ensure their safety.

How Much Does It Cost For Admission During General Play Time?

Children under 9 months are free!

The cost for admission for children 9 months to 12 months is $5.00 per child for the day.

Children 12 months old and older are $10 per child for the day.
There is a $2.00 off sibling discount per sibling for siblings that are a year and older. (Making it $8.00 total per sibling for admission).

We love large families as we are one! You are encouraged to stay as long as you want and/or leave and come back that day.

Do You Offer Group Rates?

Yes! Come in with 5 or more kids and its only $8 per child

Do You Offer Play Pass Packages and Monthly Passes?

Yes!

Monthly Non-Recurring Pass
$85.00
(Expires 31 Days from the time of purchase)

Monthly Recurring Pass
$60.00
(Renews on the 1st of every month with customer’s card on file)
*30 Day cancellation required

Monthly Family Recurring Pass (includes up to 3 Kids)
$99.00
(Renews on the 1st of every month with customer’s card on file)
*30 Day cancellation required

(10) Play pass:
$80.00
(10 Visits, no expiration)

(20) Play Pass:
$150
(20 Visits, no expiration)

If I Buy An Additional Play Pass Package Or Monthly Pass For My Other Child Or Children, Is There A Discount?

Yes! There is a 20% sibling discount for any additional Pass bought the same day on Monthly Recurring/Non-Recurring Pass, (10) Play Pass, or (20) Play Pass Packages.

(20% Discount Excludes – Daily Admission and Monthly Family Recurring Pass)

What Are Your General Play Times?

We our open for Open Play Monday-Friday: 9:00am – 6:00pm constantly.

Saturday-Sunday: Open Play depends on private parties or private events scheduled for the weekend. Please check our Home page or our Facebook page for current weekend hours (Updated no later than Thursday night of each week)

(Holiday special hours or closer due to holidays will be posted no later than a week before the Holiday is to occur and can be found on either our Home page or our Facebook page)

Events never interfere with our Monday-Friday regular Open Play business hours.

Parties rarely interfere with our Monday-Friday regular Open Play and when they do it is only from 3:30 to close and we will always have it posted on our Facebook page and our doors if we are closed for this reason to the public.

Please note:

  • The front doors are locked approximately 30 minutes before close (approximately 5:30pm Mon-Fri). This is to allow staff the ability to safely start the nightly closing procedures (including but not limited to closing down the bathrooms, eating area, and baby safe area for the night, as well as starting cleaning in many other areas of the store), without the worry of needing to keep an eye on the front, new guests coming in, or current guest children running outside and to allow staff to finish closing in a timely manner. Guests already inside can feel free to stay until closing, but will need to alert staff when leaving so that staff may unlock the doors for guests to leave.
  • The bounce structures are turned off no later than 15 minutes before closing to help politely signal that we will be closing soon to all guests, so that guests are able to gather their things and children in time to be out of the store by close (6pm Mon-Fri or the posted closing time online for the weekend when we are able to have Open Play during the weekend). Thank you for your understanding in these matters!
  • Where Are You Located?

    We are conveniently located off the Kanan exit on the 101 freeway in Agoura Hills. Our address is 28501 Canwood St, Suite 3E. We are located in the Agoura Design Center next to Sit ‘N Sleep. We are located less than 1 minute from Trader Joes, Jinky’s Café, Urbane Café, Panda Express, The Habit, Freebirds World Burrito, McDonalds, Wildflour Bakery & Cafe, and Stone Ground Baking Company.  We are located between Kanan Rd and Chesebro Rd. Please see CONTACT US section.

    What Is Your Phone Number?

    (818) 292-8644. Please see our CONTACT US section.

    Why Does Everybody Entering The Play Destination Have To Remove Their Shoes And Wear Socks?

    The primary reason is for sanitary and health reasons. Shoes can bring in dirt and bacteria from the outside. Socks are required to prevent spreading germs. We strive to provide a clean and healthy place for your child to play. If you forget your socks, pairs of brand new socks are available for $1.00.

    Do You Sell Prepared Foods?

    We do not sell prepared foods. However, we do sell healthy snacks and drinks.

    Can I Bring In Outside Food Or Drinks?

    Yes. However, we prohibit certain sticky foods such as doughnuts, ice cream, and candy. We strive to keep the place as clean as possible and children have a tendency to get their hands sticky and spread it throughout the facility. We also ask that food and drinks be consumed in the designated eating area to help keep the play area clean and that none of your food contains nuts or peanuts of any kind, as we are a nut and peanut free environment.

    Do You Have Wi-Fi?

    Yes, we offer free Wi-Fi for our customers.

    What Are The Time Slots For Parties?

    The time slots for private parties are:

    Saturday & Sunday from 10-12, 1-3, & 4-6.

    7pm and later slots available for Special Events (Including Baby Showers and Mom/Dad Group Event) at an additional charge.

    **Special Monday thru Friday private party slot available upon request from 4:00pm to 6:00pm (Any of our three party packages can be booked for this special weekday time slot**.

    Please see PARTIES section or give us a call for more details

    How Far In Advance Should I Reserve A Party?

    As time slots fill up quickly, we recommend that you reserve a time slot as early as possible to ensure the date and time that works best for you is available.

    Do I Need To Pay A Deposit When Reserving A Party?

    Yes, reserving a party time slot requires a $150.00 non-refundable and non-transferable deposit.

    What Is The Best Way To Reserve A Party Time Slot?

    The best way to reserve a party time slot is to fill out the form in the CONTACT US section with as much information as possible (date, time, number of people, type of event, special requests, etc.) and a staff member from The Play Destination will contact you. Or if you prefer, you can always give us a call at (818) 292-8644 or visit us on-site and one of our staff members will be glad to help you.

    Can I Celebrate A Birthday During General Play Times Without Reserving A Private Party Time Slot?

    Yes and no.

    We do allow, if prearranged with The Play Destination Staff (To make sure it does not interfere with other events happening in store during general play times) small birthday celebrations, Monday through Friday only, during general play times of less then 10 children, with the allowance of using only one table in the eating area for the small celebrations (This one table is for all guests, food, and decorations. Cannot use more than one table unless Staff on-clock at the time gives you permission, which is based on the current amount of customers in store. If tables are completely full when you show up, you will not be permitted to kick another guest off of a table for your party, sorry for the inconvenience), with no present opening allowed, and no cake or cupcakes. You are responsible for cleaning up after your small celebration (leaving the area as it was when you arrived), if left a mess you will be charged a $50 clean up fee before you leave.

    The following are prohibited during general play times: present opening, cakes, cupcakes, birthday decorations unless prearranged, and anything with nuts or peanuts.

    But if your party is or will be more than 10 children or you wish to have cake/cupcakes, you must book a private party on either the weekends or for our one weekday private party time slot.

    If you wish to have a bigger birthday party during the week with more than 10 children and/or to have cake/cupcakes, you can do so by booking a private party with one of our three party packages (Which can be viewed in the party packages file found above) for our 4pm to 6pm private weekday slot that is available upon request
    (Only time slot available on weekdays and parties cannot be booked before 4pm, but extra time past 6 is allowed for an additional fee. In general the same rules that apply to weekend parties apply to the weekday parties.)

    Are You Considered A NUT And PEANUT FREE Establishment?

    We are!

    We respect our guests and we ask for our guests to support and promote our NUT and PEANUT FREE choice to allow stress free entertainment for all the little ones, and the not too little ones, too.